Frequently Asked Questions
General Information
What services do you offer?
We specialize in luxury chauffeur services, including airport transfers, corporate travel, event
transportation, and customized city tours in Dubai. Our fleet includes top-tier vehicles to ensure a
premium experience.
Which areas do you cover?
We provide chauffeur services across Dubai and the UAE, including Abu Dhabi, Sharjah, and other
major destinations. Special arrangements can also be made for long-distance travel.
What makes your service unique?
We combine luxury, reliability, and discretion. Our professional chauffeurs are highly trained,
multilingual, and equipped to provide a seamless travel experience. Our fleet includes luxury vehicles
equipped with Wi-Fi, refreshments, and other premium amenities.
Booking and Payments
How can I book a chauffeur?
You can book online through our website, or by contacting our customer service team. We
recommend booking in advance to ensure availability.
Do you offer last-minute bookings?
Yes, we accommodate last-minute bookings based on availability. Please call us directly for urgent
requests.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and cash payments. Online payments are
processed securely through our website.
Can I modify or cancel my booking?
Yes, bookings can be modified or cancelled according to our cancellation policy. Please refer to our
terms and conditions for specific details or contact our support team for assistance.
Vehicles and Chauffeurs
What types of vehicles are available?
Our fleet includes Mercedes S Class, Bmw 7 Series, Mercedes E class, Mercedes EQS, Mercedes V
Class. All vehicles are meticulously maintained to ensure your comfort and safety.
Are your chauffeurs professionally trained?
Absolutely. All our chauffeurs undergo rigorous training in driving, customer service, and safety. They
are also well-versed in Dubai’s routes and cultural etiquette.
Can I request a specific vehicle or chauffeur?
Yes, we allow customers to request specific vehicles or chauffeurs, subject to availability.
Special Requests and Additional Services
Do you provide transportation for events or corporate groups?
Yes, we cater to corporate events, weddings, and other special occasions. We can also provide
multiple vehicles for large groups upon request.
Can you provide child seats or other special accommodations?
Yes, child seats and other accommodations can be arranged upon request. Please inform us of your
requirements during the booking process.
Do you offer guided tours?
Yes, we offer customized chauffeur-driven tours of Dubai and other UAE attractions. Our chauffeurs
can provide insights into the city’s landmarks or coordinate with professional tour guides if needed.
Airport and Travel Services
Do you offer airport pick-up and drop-off?
Yes, our airport transfer service ensures a stress-free arrival or departure. Our chauffeurs monitor
flight schedules to accommodate any delays or changes.
What if my flight is delayed?
We track your flight in real-time and adjust the pick-up time accordingly, ensuring no additional
charges for delays.
Policies and Safety
Is my personal information secure?
Yes, we prioritize your privacy and security. All customer data is handled with utmost confidentiality
and in compliance with relevant data protection laws.
Are your services available 24/7?
Yes, we operate 24/7, including weekends and holidays, to meet your travel needs at any time.
Do you have safety protocols in place?
Yes, all vehicles are sanitized regularly, and our chauffeurs follow strict health and safety protocols.
Your well-being is our top priority.
Contact Us
Need assistance? Our team at DNA Executive Limousine is here to help! Whether you’re booking a rental, need help with a reservation, or have other inquiries, simply fill out the form below. We’ll get back to you promptly to ensure a smooth and hassle-free car rental experience. Thank you for choosing us!